kayetanaHandle more requests, without per-token costs.
Where's my package? Can I exchange this? In retail, the same questions keep coming, along with returns and product copy at scale. kayetana helps, on your own server and for a flat fee instead of per-request billing.
Sort customer emails and returns.
Define labels like shipping, billing, account or exchange and add a few examples. kayetana assigns new emails and shows a confidence score per label. Run free text from return forms through it to see why products come back.
- A confidence score per label
- Several labels per text if needed
- Your own classifier trained on your data
Where kayetana helps in retail.
Draft replies
Write friendly answers about shipping and exchanges in your brand's voice.
Write product copy
Turn product data into descriptions, with team templates for style and length.
Improve shop search
Rank products by relevance to the search query with embed and rerank.
Analyze feedback
Classify customer feedback by topic and sentiment.
Copy in your brand's voice.
Set a system prompt for your style in the playground and save it as a template for the whole team. The sample code shows how to make the same request from your shop or ticketing system.
- Save team templates
- JSON output for your system
- Sample code for Python, TypeScript and curl
From test to storefront.
Collect common requests
Turn the ten most frequent customer service topics into labels.
Test in the playground
Check assignments and draft replies with real examples.
Connect via API
Create a key with a monthly limit for your shop or ticketing system.
Track usage
See tokens, requests and error rate in the usage overview.
See kayetana with customer service examples.
In the demo, we sort sample requests and draft replies in your brand's voice.
Frequently asked questions
Does kayetana reply to customers directly?
That's up to you. kayetana delivers assignments and drafts, and you decide in your system whether a person reviews them before they go out.
Is there a charge per request?
No. kayetana costs a flat fee for the platform, with no billing per token or user.
Is customer data stored?
No. Prompts and responses are never stored. Only time, endpoint, model, status, tokens and duration are logged.
Is this GDPR compliant?
kayetana supports you because data never leaves your premises. That's not a guarantee or legal advice. Review the requirements with your data protection officer.